Services are paid in full during booking, but in the result of a cancel/reschedule please reference the following:
- It is extremely important that you book for the exact service you need. This way I can allot the appropriate amount of time for your appointment. If you are unsure what to book, I can help you with that! Schedule a consultation and we can go over your options :)
- It is required and greatly appreciated that if you need to CANCEL/RESCHEDULE an appointment, that you do so 48 hrs before your appointment time. This allows for consideration of my time, and other clients. Reference your confirmation email for a reschedule/cancel link.
- For non-extension. services: If you cancel more than 48 hrs before your appointment and do not reschedule, 50% of your payment will be returned. If you cancel in less than 24hrs of your appointment time and do not reschedule, you forfeit your payment. Same day cancellations will not receive a refund. No call no show, no refund. Each situation is assessed at the owners discretion to see if a refund is eligible in the event of unforseen circumstances.
- Luxury Extension services typically book out the entire day and require for extensions to be set aside and prepped. Cancelling this service without rescheduling more than 48 hrs will only receive a 20% refund. Same day cancellations are non-refundable.
- If you need to reschedule less than 48hrs, I understand life happens! Please send and email or call the salon and leave a voicemail if you need to cancel and the system says you cannot cancel/reschedule online. You are allowed one reschedule and your payment will be transferred to the new appointment. resch within 72 hours of your missed appointment to avoid forfeiting your payment. If you have to reschedule for a second time you will forfeit the your payment and need to book a new appointment. A NO CALL/NO SHOW will result in forfeiting payment and no longer being serviced moving forward.